Frequently Asked Questions
Can I adopt an entire family?
Yes. Letters from the same household are posted collectively as a family. Because we don’t want anyone to think Santa forgot about them, we encourage families to be adopted together and for each family member to receive something. You can adopt families individually or as a team — the team format is set up to make it easy to join forces, divide up the wishes and fulfill all the letters together!
Are there letters in Spanish? Any other languages?
Yes. While most of the letters received are in English, the letters written in Spanish are posted and are searchable using the language filter. Occasionally, letters written in other languages come in — we will be working on adding additional language filters in the future.
Where can I find the letter I adopted?
Your adopted letters can be found under Your Letters in your account profile and in the email account you used to register. If you’ve checked all places and cannot find it, please send an email, with the Letter ID Number, to operationsanta@usps.gov.
Do I have to fulfill expensive gift requests?
No, you don’t have to fulfill expensive requests. Hopeful as ever, kids do tend to wish big. But just hearing back from Santa is a win!